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BTBUS401: Communications in Organisations (BTBUS401)
Level 4&5 Diploma in Business Management
BTBUS401: Communications in Organisations (BTBUS401)
Customer management is the process of managing the relationship between an organisation, its people and its customers over time. For sustained success, it is important for companies to align their customer strategy with the comIn communication...
BTBUS402: Leadership and the Organisation (BTBUS402)
Level 4&5 Diploma in Business Management
BTBUS402: Leadership and the Organisation (BTBUS402)
This unit looks at the development of practical leadership skills at a non-strategic level within the rapidly changing working environment. The unit provides an opportunity for learners to explore in depth the attributes and skills of successful...
BTBUS403: Financial Awareness (BTBUS403)
Level 4&5 Diploma in Business Management
BTBUS403: Financial Awareness (BTBUS403)
Financial awareness has been linked to such prudent behaviour. Conceptually, its foundation is financial literacy, which is defined as: The ability to use knowledge and skills to effectively manage financial resources efficiently at a...
BTBUS404: Managing Change (BTBUS404)
Level 4&5 Diploma in Business Management
BTBUS404: Managing Change (BTBUS404)
Change management is the process, tools and techniques to manage the people side of change to achieve the required business outcome. Change management focuses on the people impacted by the change. Any change to processes, systems, organization...
BTBUS405: Business Operations (BTBUS405)
Level 4&5 Diploma in Business Management
BTBUS405: Business Operations (BTBUS405)
The outcome of business operations is the harvesting of value from assets owned by a business. Assets can be either physical or intangible. An example of value derived from a physical asset, like a building, is rent. An example of value derived...
BTBUS501: Customer Management (BTBUS501)
Level 4&5 Diploma in Business Management
BTBUS501: Customer Management (BTBUS501)
Customer management is the process of managing the relationship between an organisation, its people and its customers over time. For sustained success, it is important for companies to align their customer strategy with the company's aims and...
BTBUS502: Business Development (BTBUS502)
Level 4&5 Diploma in Business Management
BTBUS502: Business Development (BTBUS502)
Business development is the creation of long-term value for an organization from customers, markets, and relationships. Business development can be taken to mean any activity by either a small or large organization, non-profit or for-profit...
BTBUS503: Effective Decision Making (BTBUS503)
Level 4&5 Diploma in Business Management
BTBUS503: Effective Decision Making (BTBUS503)
Effective decision making is defined here as the process through which alternatives are selected and then managed through implementation to achieve business objectives. 'Effective decisions result from a systematic process, with clearly defined...
BTBUS504: Responding to the Changing Business Environment (BTBUS504)
Level 4&5 Diploma in Business Management
BTBUS504: Responding to the Changing Business Environment (BTBUS504)
Change pushes people out of their comfort zone. Change can be difficult initially, but with change, one learns a lot, gains experience and in the end creates positive results that one will appreciate; after all that is why the change was...
BTBUS505: Risk Management and Organisations (BTBUS505)
Level 4&5 Diploma in Business Management
BTBUS505: Risk Management and Organisations (BTBUS505)
This unit prepares learners for working in a commercial environment by providing an insight into the different risk profiles from both an organisation’s and an individual’s perspectives. The three units are understanding business risk,...

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